Refund policy

CANCELLATION POLICY: We require at least 5 days notice for a 100% refund. Cancellations that are received 2 - 4 days before scheduled arrival will receive 50% refund. Cancellations received the day before or day of scheduled arrival will not receive any refund. We do not issue credit for unused items or early returns.

ORDER CHANGES AND CANCELLATIONS: Need to be made by telephone or email. Please CONTACT US regarding changes and cancellations.

DELIVERY & PICKUP POLICY: We guarantee delivery by 8:00 PM on the date of your arrival. At the end of your stay, place all rented items into the delivery box(es)/bag(s) and place them and any other rented items/gear OUTSIDE of your door by 10:00 am. PLACE EVERYTHING OUTSIDE OF THE HOUSE BY THE FRONT DOOR. We don't have access to the inside of your vacation house, and items rented from us belong to our company, not the homeowner, realtor or cleaning service. Please do not return to us anything that is not ours. Only return to us the same items that you received in your delivery and nothing else (no mattress pads, no pillow protectors, nothing with color or pattern, etc.). You will be charged a return-shipping fee back to the rental property for any items returned to us that are n not ours. Rentals not placed OUTSIDE by 10:00 am will cause you to forfeit your whole damage deposit.