How Delivery & Pickup Works

DELIVERY

Your order of fresh, clean sheets, towels and pet equipment will be delivered to the door of your vacation house by 5:00 PM on your arrival day (usually it's much earlier than 5:00 PM). *Important*  When you order, your "Billing Address" is the address to where your credit card bill is sent; we must have an address match for credit card approval. Your "Shipping Address" is the address of your VACATION RENTAL or HOTEL. If you are not sure of your Shipping Address, please contact your Realtor/Property Manager/Owner before placing your order, or give us a call and we will reach out to get that address for you.

PICK UP

On your departure day, please place all rented items into the delivery box(es)/bag(s) and place them and any other rented items/gear OUTSIDE of your door by 10:00AM.  PLACE EVERYTHING OUTSIDE OF THE HOUSE BY THE FRONT DOOR even if it is raining/inclement weather. We don't have access to the inside of your vacation house, and items rented from us belong to our company, not the homeowner, realtor or cleaning service. Please do not return to us anything that is not ours. Only return to us the same items that you received in your delivery and nothing else (no mattress pads, no pillow protectors, nothing with color or pattern, etc.). You will be charged a return-shipping fee back to the rental property for any items returned to us that are not ours. Rentals not placed OUTSIDE by 10:00AM will be charged a $25 daily fee until they are returned to us. If you're staying at a hotel, please return all items to the front desk by 10:00 AM and let them know we will be coming to pick them up that same day.

If you extend your stay or are delayed checking out, please contact us immediately (401-368-8830) so we can re-schedule the pick up.