How Delivery & Pickup Works
Your order of fresh, clean sheets, towels and pet equipment will be delivered to the door of your vacation house by 8:00 pm on your arrival day (usually it's much earlier than 8:00 pm). *Important* When you order, your "Billing Address" is the address to where your credit card bill is sent; we must have an address match for credit card approval. Your "Shipping Address" is the address of your VACATION RENTAL. If you are not sure of your Shipping Address, please contact your Realtor/Property Manager/Owner before placing your order, or give us a call and we will reach out to get that address for you.
On your departure day, please place all rented items into the delivery box(es)/bag(s) and place them and any other rented items/gear OUTSIDE of your door by 10:00 am. PLACE EVERYTHING OUTSIDE OF THE HOUSE BY THE FRONT DOOR. We don't have access to the inside of your vacation house, and items rented from us belong to our company, not the homeowner, realtor or cleaning service. Please do not return to us anything that is not ours. Only return to us the same items that you received in your delivery and nothing else (no mattress pads, no pillow protectors, nothing with color or pattern, etc.). You will be charged a return-shipping fee back to the rental property for any items returned to us that are n not ours. Rentals not placed OUTSIDE by 10:00 am will be charged a $25 daily fee until they are returned to us.