FAQ

When should I place my order? 

Please place your order one (1) week in advance of your check in date. Our date selector forces the delivery date 7 days out, so if you are placing your order last minute, please call us at 401-368-8830. Last-minute orders must be called in for us to guarantee on-time delivery.

Can you deliver Pet Equipment to a hotel?

Yes, we can! In the "Special instructions for seller" box on our checkout page, please enter the first and last name of the person under which your hotel room is reserved. 

How are your rental items cleaned? 

All of our products are thoroughly cleaned after every use. Linens and towels are professionally laundered by a commercial laundry service. Pet equipment is cleaned after every rental using all-natural, pet-friendly, vet-approved, professional cleaning products.

How new are your rental items?

All of our rental items have been purchased new. When any damage or wear is noted, we immediately replace the item. 

Is the check out process secure? 

Yes, our shopping cart is secure. We use Shopify's shopping cart feature, which includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Can I pay for my order over the phone?

Yes. Please call us at 401-368-8830 to place your order and pay for it over the phone with a credit card.

What is your cancellation policy?

Cancellations requested once an order has shipped usually will not receive a refund, but we understand that things happen, so we will work with you. Call us at 401-368-8830, if you need to cancel. We do not issue credit for unused items or early returns.

Do you require a minimum order?

No. There are no minimum orders.

Is there a delivery fee?

The delivery fee will be calculated at check out and is based on your location and the size of your order.

When are deliveries and pickups scheduled? 

Items will be delivered to the door of your vacation rental on your check-in day (we say by 8:00 pm, but it's usually much earlier than that). Items are picked up from your vacation rental on the day of your check-out. Please place all items OUTSIDE of the vacation home by 10:00 am on check-out day. Items not left OUTSIDE for pick up by 10:00 am will incur a $25 per day charge until they are returned to us. There will be instructions for pick-up on/in your delivery package.

Do I need to be present for deliveries?

No. We do not require guests to be at the delivery location at the time of delivery. If you are not present, we will leave linens and towels outside the location in an appropriate place. This is typically at the front door of the rental location. If this is not an option, we will leave the items in an area close to an entry door and with best cover from the weather. Upon receipt, please check our delivery to ensure that you received all of the items you ordered.

Can I wash items while on vacation?

Yes. Linen and towel items can be washed while on vacation. Please follow the care instructions on the labels. Please remember to wash anything white separate from color items. If items are discolored or damaged upon return, we will charge for replacement items. * Do not use chlorine bleach on any of our items. You may use CLOROX2 on our linens and towels.

What happens if I damage or fail to return a rental item?

We will evaluate the cost of replacement of the item that is damaged or missing and assess you a damage fee. Please let us know as soon as you realize one of the rental pieces has been damaged, stained, torn, lost or broken beyond repair. If you need the item replaced, please call us. As soon as we can check out the damaged item, we will let you know the amount of the damage fee that is going to be charged to you. All of our items go through a strict quality assurance inspection before every delivery, but if you believe something was delivered to you damaged or stained, please call us immediately so we can rectify the situation. Towels and linens returned to us with irreparable oil and other unusual stains will be assessed a damage fee.

What do I need to do before I leave my rental property on check-out day?

On the day of check out, double check your rental property for all delivered items, even the small items which tend to go missing, such as pillow cases. If you ordered beach gear, please remove all sand, sunscreen, debris and make sure equipment is dry before return. Place everything back in the delivery box(es)/bag(s) in the same location where your order was dropped off, no later than 10:00 AM. Items not left outside for pick up by 10:00 am will incur a $25 per day charge until they are returned to us.

Do I still leave my rental items outside on check-out day if it's raining?

Yes, even if it's raining, please do. However, we would really appreciate it if you could try to put them under cover from the weather, if possible (under an overhang, etc.).

Do I need to clean the linens and towels upon return?

No, there is no need to wash or fold linens and towels for their return to us. Place everything back in the delivery box(es)/bag(s) in the same location where your order was dropped off and leave them for us to pick up. 

Disclaimer:

Vacation House Linen & Towel Rentals, LLC, assumes no responsibility nor liability for any injuries or accidents due to the use or mis-use of any rental item including, but not limited to, all rental items available on this website.

If renting pet equipment, you agree to accept full responsibility for any and all damages and/or soiling caused by your pet. Pet containment devices (i.e., crates, playpens) cannot be guaranteed to contain a pet, so as the renter, you are responsible for supervising your pet's behavior at all times.

Placing your order with us constitutes your agreement to this disclaimer.