FAQ
Where do you deliver?
We deliver to all of Rhode Island, and some coastal towns in bordering Connecticut and Massachusetts. If your vacation rental is in Connecticut or Massachusetts, you must call us first to see if we can deliver to your location.
When should I place my order?
The sooner the better! Our date selector sometimes forces the delivery date 3 days out, so if you are placing your order last minute, please call us at 401-368-8830. Last-minute orders must be called in for us to guarantee on-time delivery.
Can you deliver Equipment to a hotel?
Yes, we can! We can deliver Beach and Pet Equipment to anywhere you're staying. Simply use your hotel address as the shipping address, and if your room is reserved under a different name, tell us that name in the "special instructions" or "notes" section on the checkout page.
How are your rental items cleaned?
All of our products are thoroughly cleaned after every use! Linens and towels are professionally laundered by a commercial laundry service, crib linens are washed in Dreft Hypoallergenic laundry detergent, and all of our Beach, Pet Equipment is vacuumed, scrubbed, rinsed, disinfected and dried after every rental.
How new are your rental items?
All of our rental items have been purchased new. When any damage or wear is noted, we immediately replace the item.
Is the check out process secure?
Yes, our shopping cart is secure. We use Shopify's shopping cart feature, which includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Can I pay for my order over the phone?
Yes. Please call us at 401-368-8830 to place your order and pay for it over the phone with a credit card.
What is your cancellation policy?
Cancellations requested once an order has shipped usually will not receive a refund, but we understand that things happen, so we will work with you. Call us at 401-368-8830, if you need to cancel. We do not issue credit for unused items or early returns.
Do you require a minimum order?
No. There are no minimum orders.
When are deliveries and pickups scheduled?
Items will be delivered to the door of your vacation rental on your check-in day (we say by 5:00 PM, but it's usually much earlier than that). Items are picked up from your vacation rental on the day of your check-out. Please place all items OUTSIDE of the vacation home by 10:00 am on check-out day. There will be instructions for pick-up on/in your delivery package.
Do I need to be present for deliveries?
No. We do not require guests to be at the delivery location at the time of delivery. If you are not present, we will leave linens and towels outside the location in an appropriate place. This is typically at the front door of the rental location. If this is not an option, we will leave the items in an area close to an entry door and with best cover from the weather. Upon receipt, please check our delivery to ensure that you received all of the items you ordered.
Can I wash items while on vacation?
Yes. Linen and towel items can be washed while on vacation. Please follow the care instructions on the labels. Please remember to wash anything white separate from color items. If items are discolored or damaged upon return, we will charge for replacement items. * Do not use chlorine bleach on any of our items. You may use CLOROX2 on our linens and towels.
Damages and failure to return rental items
It is critical that BEFORE you check out of your property, you place ALL rented items into the delivery bag and place that bag OUTSIDE of the house for us to pick up. We do not have access to the inside of your rental property and we do not want to make a return trip to retrieve the rental items.
We need back ALL items that we rented to you, whether you used them or not. We do NOT issue refunds for unused items. IF WE DO NOT GET EVERY RENTAL ITEM BACK from you on your check out day, or if any item(s) are permanently stained or damaged when we receive them back from you, additional fees will be assessed based on the extent of the damages.
What do I need to do before I leave my rental property on check-out day?
On the day of check out, double check your rental property for all delivered items, even the small items which tend to go missing, such as pillow cases. If you ordered beach gear, please remove all sand, sunscreen, debris and make sure equipment is dry before return. Place everything back in the delivery box(es)/bag(s) in the same location where your order was dropped off, no later than 10:00 AM. Items not left OUTSIDE for pick up by 10:00 AM, will result in an additional $50 return trip fee.
Do I still leave my rental items outside on check-out day if it's raining?
YES! Even if it's raining, still put everything OUTSIDE. We do appreciate it if you could try to put them under cover from the weather, if possible (under an overhang, etc.).
Do I need to clean the linens and towels upon return?
No, there is no need to wash or fold linens and towels for their return to us. Place everything back in the delivery box(es)/bag(s) in the same location where your order was dropped off and leave them for us to pick up.
Disclaimer:
Vacation House Linen & Towel Rentals, LLC, assumes no responsibility nor liability for any injuries or accidents due to the use or mis-use of any rental item including, but not limited to, all rental items available on this website. Pet containment equipment is not a substitute for proper supervision of your pet. Pets potentially can jump over, crawl under, chew through or otherwise escape containment equipment such as, but not limited to, pet crates, playpens and booster seats. It is your responsibility as the pet owner to ensure that your pet is properly contained at all times. Pet owners are responsible for any damage caused by their pets and shall indemnify Vacation House Linen & Towel Rentals, LLC, and hold it harmless against loss or liability of any kind arising from your pet(s).
Placing your order with us constitutes your agreement to this disclaimer.