At checkout, a line item containing the Delivery Fee and Damage Deposit will be added to your order. The delivery fee is not refundable. The Damage Deposit WILL BE REFUNDED if ALL rented items are returned to us by placing them OUTSIDE of your rental property for pick up by 10:00 AM on your check out day AND no items are permanently stained or otherwise damaged. If there are stains or damages to any of our rental items, we will send photo proof to you via email and/or text message. If everything that you rented from us is returned to us on time and without stains/damage, then your full Damage Deposit will be returned to you within 10 business days (we refund within 3 business days but the credit card companies take 5 to 7 business days to process those refunds).
Deposit Fee, damages and failure to return rental items
It is critical that BEFORE you check out of your property, you place ALL rented items into the delivery bag and place that bag and any rented gear OUTSIDE of the house for us to pick up. We do not have access to the inside of your rental property and we do not want to make a return trip to retrieve the rental items.
We need back ALL items that we rented to you, whether you used them or not. We do NOT issue refunds for unused items. IF WE DO NOT GET EVERY RENTAL ITEM BACK from you on your check out day, or if any item(s) are permanently stained or damaged when we receive them back from you, you will forfeit your whole damage deposit.
What do I need to do before I leave my rental property on check-out day?
On the day of check out, double check your rental property for all delivered items, even the small items which tend to go missing, such as pillow cases. If you ordered beach gear, please remove all sand, sunscreen, debris and make sure equipment is dry before return. Place everything back in the delivery box(es)/bag(s) in the same location where your order was dropped off, no later than 10:00 AM. Items not left OUTSIDE for pick up by 10:00 AM, will result in you forfeiting your whole damage deposit.
Do I still leave my rental items outside on check-out day if it's raining?
YES! Even if it's raining, still put everything OUTSIDE. We do appreciate it if you could try to put them under cover from the weather, if possible (under an overhang, etc.).